Break's Over
I know that some people don't like extended warranties, but my solid piece of advice for buying a computer: factor in the price of the nicest warranty you can get for it. Maybe you'll never need it. If it's a Dell, you probably will.
Actually, I shouldn't pick on Dells. I've known Dells that went forever and a day without a breakdown, and I've known machines that were supposedly legendary for quality that broke on a regular basis. Sometimes, I think, people just get a machine out of a bad batch.
Anyway, if there's one thing I will say for Dell, it's that their Hong Kong-based customer service beats the heck out of their US version. Only two choices faced me on menu tree, a customer service representative answered the phone almost immediately, they gave me no static before sending out a repair person, and when he arrived, he did his job with an admirable speed and grace. The machine was gutted and rebuilt in fifteen minutes, and he only had to reopen it once to put the bluetooth card back in. (Unlike the US-based techs I've known, he stuck around not only to make sure I could boot up the machine, but also to let me test out the features--otherwise we wouldn't have caught the missing bluetooth card.)
Anyway, that's the long version of the story. The short version is, I'm back, and you'll be hearing from me soon.
Comments
Posted by: Crow | May 31, 2005 2:09 PM
Posted by: David Mercer | May 31, 2005 7:27 PM
Posted by: Nicole | June 1, 2005 10:48 AM
Posted by: shell | June 1, 2005 12:25 PM